Privacy Policy

Effective Date: July 1, 2026

1. Introduction

Welcome to Since 9 Creative Designs! We're a small online jewelry business, and we genuinely care about your privacy. This Privacy Policy explains, in plain language, how we collect, use, and protect your personal information when you visit our website or place an order with us.

By using our website, you agree to the practices described in this policy. If you have any questions at all, please don't hesitate to reach out — we're always happy to help.

2. Information We Collect

We collect only the information we need to serve you well. Here's what that includes:

Contact Information

Name
Email address
Phone number
Shipping and billing address

Payment Information

Credit or debit card details — please note: your full card number is processed by our secure third-party payment processor and is never stored on our systems

Order Information

Items purchased
Order history
Shipping preferences

Account Information

Username
Password (stored securely using encryption/hashing — we never see your actual password)

Technical Information

IP address
Browser type and version
Device information
Cookies (more on this below)

Communication Data

Emails or messages you send us
Customer service inquiries and correspondence

3. How We Use Your Information

We use your information for the following purposes — and only these purposes:

Order fulfillment — Processing, preparing, and delivering your orders so that beautiful piece of jewelry reaches you safely.
Payment processing — Securely processing your transactions through trusted third-party payment processors.
Shipping and delivery — Sharing your address with shipping carriers so they can deliver your order to your door.
Customer communication — Sending you order confirmations, shipping updates, and responding to your questions or concerns.
Marketing (only with your consent) — If you've opted in, we may send you promotional emails, new product announcements, or special offers. You can easily opt out at any time.
Website improvement — Using analytics to understand how visitors use our site so we can make your shopping experience even better.
Legal compliance — Meeting our legal obligations and protecting against fraud or unauthorized activity.

4. How We Share Your Information

We do not sell your personal information. Period.

We only share your data in these limited circumstances:

Payment processors (e.g., Stripe, PayPal) — to securely process your transactions.
Shipping carriers (e.g., USPS, UPS, FedEx) — to deliver your orders.
Email and marketing platforms — to send communications you've opted into, such as newsletters or promotional offers.
Legal requirements — if required by law, court order, or to protect our rights, property, or the safety of our customers.

5. Cookies and Tracking

Our website uses cookies — small text files stored on your device — to help things run smoothly. Here's what we use:

Essential and functional cookies — These keep your shopping cart working, remember your login, and make sure the site functions properly. Without these, things like adding items to your cart wouldn't work.
Analytics cookies — These help us understand how visitors browse our site so we can improve the experience. They collect anonymous, aggregated data.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling essential cookies may affect your ability to use certain features of our website.

6. Data Security

Protecting your information is a top priority for us. We take reasonable measures to keep your data safe, including:

SSL encryption to protect data transmitted between your browser and our website
Secure, PCI-compliant third-party payment processing
Restricted access to personal information on a need-to-know basis
Regular review of our security practices

That said, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Your Rights and Choices

You have control over your personal information. Here's what you can do:

Access, update, or delete your personal information by contacting us directly.
Opt out of marketing emails at any time by clicking the "unsubscribe" link at the bottom of any promotional email.
Request information about what personal data we hold about you.

For California residents: Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information we collect, request its deletion, and opt out of any sale of your data (though, as noted, we do not sell your data).

For EU/EEA residents: Under the General Data Protection Regulation (GDPR), you have additional rights including the right to access, rectification, erasure, data portability, and the right to restrict or object to certain processing of your data. To exercise any of these rights, please contact us using the information below.

8. Data Retention

We keep your personal information only for as long as we need it to fulfill the purposes described in this policy — such as processing orders, providing customer support, and improving our services. In some cases, we may be required to retain certain records for longer periods to comply with legal obligations, such as tax and financial reporting requirements.

When your data is no longer needed, we securely delete or anonymize it.

9. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us right away and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. When we make changes, we'll post the updated policy on this page and revise the "Effective Date" at the top.

We encourage you to review this page periodically so you're always informed about how we're protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, we'd love to hear from you. Please reach out:

Since 9 Creative Designs
Email: info@since9.com
Mailing Address: 1 River Pines Dr., Scarborough, ME 04074

We're a small team and we truly value your trust. Don't hesitate to get in touch — we're here to help.

This privacy policy is provided as a general template. For full legal compliance specific to your jurisdiction, we recommend consulting with a legal professional.